|
Ordering
Information
Please email jlnapier@att.net or call us at
505-220-2988
to discuss your car’s current equipment, your goals and how
quickly you want to move ahead. This will allow us to
determine the parameters for your turbo kit.
Things like turbo sizing, injector sizing, horsepower levels
and how to get there are but a few of the questions we’d like
to answer before you send us a deposit. We also want you
to understand that if we take your deposit we plan to start on
your kit right away. This means that if we are booked
out in advance we will tell you that up front and ask how you
want to proceed. We really do not want your deposit and
then have you sit waiting for some news about your
kit.
That
waiting is one of the most damaging things a company can do to
its’ public image! Beyond that, it’s been done to
all of us. We didn’t like it then and we don‘t like it
now.
Once
we get agreement for the game plan with you it normally takes
about 45 days to get your kit shipped to you. That isn’t
cast in concrete but our very serious goal. Of course,
if we can do it sooner nothing will make us happier. We
also deal with at least ten different vendors on almost every
kit and sometimes they are out of the part we need to finish
your kit. If that happens YOU will be the first to know
and we will keep you abreast of the progress. We won’t
dodge your calls and won’t tell you what we think you want to
hear. We respect our customers and we expect the
same. So let’s break it down.
1. Call
or write
2. We’ll
discuss your needs and goals
3.
We’ll
determine with you what’s the next step
4.
We’ll
tell you how soon we can get it done
5.
We
ask for your deposit if appropriate
6.
We’ll
keep you informed of progress
7. We’ll
get you a quality product with quality
service
Quality
is really simple. It isn’t always the cheapest
deal. It isn’t always the fastest deal. In the
long run it is always the best deal. That’s where we
want to play in this game and we hope you agree. Thanks
very much! | 